Service Level Agreement | CloudBacko Go
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CloudBacko v5.1.4.0 released    Details   

Ticket Support

All paid users of CloudBacko Pro and CloudBacko Lite are entitled to get Ticket Support service with 1 business day response time from our Customer Service Team upon presentation of your License Key.

Service Level

Resolution of Issue

Urgent known issue resolution
2 biz days
Urgent unknown issue cause identification
4 biz days
Non-urgent issue cause identification
5 biz days

Support hours

Monday to Friday
0900 to 0200 GMT+8
(excluding public holidays)

Scheduled remote support



Customers with paid license keys