All paid users of CloudBacko Pro and CloudBacko Lite are entitled to get Ticket Support service with 1 business day response time from our Customer Service Team upon presentation of your License Key.
Service Level
Resolution of Issue
Urgent known issue resolution
2 biz days
Urgent unknown issue cause identification
4 biz days
Non-urgent issue cause identification
5 biz days
Support hours
Monday to Friday 0900 to 0200 GMT+8 (excluding public holidays)
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