Privacy Policy

Overview

CloudBacko Corporation ("CloudBacko" or "we" or "us" or "our") respects our users' privacy and is committed to disclosing our data practices. We have always placed the highest value on transparency, quality, and privacy. The purpose of this privacy policy is to set forth our current privacy practices with regard to the information we collect when you interacts with our website, use our products and services, use our contact and registration forms or when you receive our newsletter. CloudBacko processes personal data in accordance with applicable laws and especially all the data protection laws and the General Data Protection Regulation (EU) 2016/679 ("GDPR").

Information Gathered

CloudBacko may collect information provided when you use our website, our products and services, our contact and registration forms or when you receive our newsletter. Additionally, we may use cookies and web beacons to monitor traffic patterns and collect information about previous visits to our web site.

Data Protection Measurement of CloudBacko products

CloudBacko provides measurements to protect data acquired via our products. All data, including authentication information and actual digital data, is encrypted by robust encryption algorithm to restrict access to confidential data. The encryption key to decrypt the data is encrypted and kept where the key is provided only to minimize access to the key.

CloudBacko implements secure transfer protocol to encrypt transmitted data between CloudBacko products and Local or Cloud storage to prevent data from interception by unexpected third parties.

To prevent unauthorized access to CloudBacko products, CloudBacko provides options to enable two-factor authentication (2FA) for any backup server and clients to boost security further.

Personal Identifiable Information (PII)

"Personal Information" means individually identifiable information (hereinafter also "PII") that would allow us to determine the actual identity of and/or directly contact a specific living person (as defined in article 4.1 of GDPR.), such as an email address or telephone number.

CloudBacko collects PII when it is provided to us through our website's data collection pages such as "Contact us", "Download Latest Software", etc. for requesting information from us, so when we are contacted directly by an individual through the our website and the individual voluntarily provides personal information to us, such as by submitting a question or registering to use our backup software products and/or services. The PII we collect may include: name, address, phone number, email address, company name, payment and invoice details or any other information provided to us.

CHILDREN: We do not knowingly or intentionally collect any PII about children under the age of 13. If you believe that information about your child under the age of 13 may have been provided to CloudBacko and/or collected by us, please contact us at mkt-kb@CloudBacko.com.

CloudBacko may use non-personal aggregated information, including such that was derived from PII but anonymized or pseudonymized to remove its personally identifying characteristics, including for statistical purposes. We will not sell, trade or rent PII to any third party.

When you provide PII directly to us via our website or email, it is used solely for the purposes identified at the point at which you provide the information (e.g. for general marketing purposes or to notify you regarding product and service updates or responding to general inquiries or customer support requests). Your local law may require to set out the legal basis on which we rely in order to process your personal data. Below you will find an outline of the purposes for which we may process your PII and the indication of a relevant legal basis:

• registering your account and verifying your identity in order to enter into a contract with you (article 6.1. point b) of GDPR);

• performing our services, managing your account, processing transactions/issuing invoices, managing customer support etc. (article 6.1. point b) of GDPR);

• pursuing claims, defending against claims, responding to your requests, preventing and responding to actual or potential fraud, intellectual property or infringement of illegal activities; monitoring compliance with our contractual documentation, storing data for archiving, etc.(article 6.1. point f) of GDPR, our legitimate interest to process the data in these cases);

• conducting necessary tax and accounting operations (article 6.1 point c) of GDPR, according to our legal obligations to conduct relevant tax and accounting operations);

• performing marketing of our Services, as our legitimate interest (article 6.1. point f) of GDPR) to promote our products and services. Sometimes we also ask you for your voluntary consent to the specific form of marketing, i.e. sending commercial information via e-mail (newsletter) or contacting with you by phone for our commercial purposes;

• When you give us your voluntary consent, we process your PII by using Cookie technology in scope and for the purposes described in our Cookies Paragraph.
   

Improper Use of Our Website, Products and Services

You agree NOT to use our website contents, products and services to:
a) engage in unlawful or illegal activities or activities in bad faith and contravening public order;
b) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights;
c) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. You agree NOT to use any of the content of our website for illegal purposes, harmful to the rights and interests of third parties.

You are required and agree not to transmit, disseminate or make available to third parties any kind of material contained on the Website, such as information, texts, data, content, messages, graphics, drawings, sound and / or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which you has had access, without this list being exhaustive, unless you are authorzied by us to do so, such as joined as CloudBacko's partner and purchased our software rebranding option.
 

How We Share Information

CloudBacko will not share your PII with other companies, except under the following limited circumstances:

 

Marketing Automation:

We use MailChimp as our marketing automation platform for sending automated follow-up emails. By submitting your PII through our website, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.
 

Compelled Disclosures:

On rare occasions, we may share your personal information when compelled to do so by government authorities or as otherwise required or permitted by applicable laws and regulations (e.g., pursuant to law enforcement inquiries, subpoenas or court orders). CloudBacko may also share your personal information with third parties if we believe in good faith that disclosure is appropriate to protect our rights, property or safety (including the enforcement of the CloudBacko's Terms of Use, or to protect the rights, property or safety of third parties.

Business Transfers:

In the event that CloudBacko is (or substantially all of its assets are) acquired by a third party pursuant to an acquisition, merger, sale, reorganization, liquidation or similar business transfer, the personal information stored in our databases may be one of the transferred assets.

Cookies

When you interact with the our website, products and/or services, we may also automatically collect information from your activities through the usage of Cookies, Log Data and similar technologies on our website. A cookie is a text-only string of information that is stored locally in the cache of your computer's web browser. Cookies enable the recognition of the Internet browser upon your next visit to our website, making our offer more user-friendly and more effective. These small text files can tell companies what you are doing online, even though they usually don't record your name or other personally identifiable information. They are used all over the Internet. CloudBacko may place cookies on your computer and/or mobile device, in addition to any placed by advertisers.

We use those technologies in order to personalize our website to provide you with customized content and to act within our advertising purposes. We may also use this information for analytics and monitoring purposes regarding the effectiveness of our performance, including the collection of the aggregate website usage data.

The data mentioned above may include:

• information about your interactions with our website;

• technical information about your computer (URL information, cookie data, your IP address, device ID, device attributes, the types of devices you are using to access our Site and/or use the Services, network connection type, browser type, internet service provider, etc.;

For our website we usually use:

Session Cookies

These are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow CloudBacko to recognise you as you navigate between pages during a single browser session and allow you to use our website efficiently. These cookies help us maintain security and verify your details while you use the website as you navigate from page to page, which enables you to avoid having to re-enter your details each time you enter a new page.

In addition to cookies which send information to us, we also use cookies which collect information and send it to third parties too:

Google Analytics cookies

Google Analytics is a web analysis service provided by Google Inc. ("Google"). We use this service to acquire data and reports about how visitors are using the website. Google can provide this information to third parties in case Google is legally obligated to do so, or if third parties process the information on behalf of Google. CloudBacko can in no way influence these actions. Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookie and Usage Data.
Place of processing : USA - Privacy Policy - Opt Out.

 

Google Conversion Tracking cookies

Google AdWords conversion tracking is an analytics service provided by Google, Inc. that connects data from the Google AdWords advertising network with actions performed on this Website. The conversion tracking cookie is set when a user clicks on an ad delivered by Google. These cookies will expire after 30 days and do not yield personal identification.
Personal Data collected: Cookie and Usage Data.
Place of processing: USA - Privacy Policy.

Choice / Opt-out

You can manage cookies by using features and functions available on most Internet browsers. For example, most browsers will allow you to choose what cookies can be placed on your computer and to delete or disable cookies. You can find instructions for managing cookie controls on websites for particular browsers. For example:

• Microsoft Internet Explorer browsers

• MacIntosh Safari browsers

• Mozilla Firefox browsers

• Google Chrome browsers

Data Retention Policy

The PII provided will be kept by CloudBacko until its deletion is requested by the interested party, unless otherwise specified. For example, we store information about you when you have an account for our products and/or services and when you use them, even if you delete your account, until you request its deletion. If we use the PII on the basis of a legitimate interest, we keep them until you oblige us to delete or anonymise them.
 

Information Collected by Others

Please be advised that we do not control and are not responsible for the privacy practices of any third party, including, but not limited to, CloudBacko customers and partners, and any website or service that links to or from our website. We require our customers and partners to maintain a privacy policy that fully and accurately discloses their data collection practices, but we cannot control the actions of our customers and partners, so please be sure to review the privacy policies of any websites and applications that you may use. This site may contain links to other sites. CloudBacko is not responsible for the privacy practices or content of these other sites. When you leave our site or view a portion of a third party's site through our site, we encourage you to read the privacy policies of each such site. This Privacy Policy applies solely to information collected by CloudBacko.

Your Rights

You have the right to access, rectify, right to object, claim, block about your data, as better detailed below:

• You have the right to request information about whether and which personal data is processed by our company.

• The right to be informed (we publish this Privacy Policy to keep you informed of what we do with your PII).

• You also have the right to demand that your personal data is rectified or amended.

• In some circumstances you have the right to the erasure of your data without undue delay. Those circumstances include situations when: the data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the data has been unlawfully processed.

• Under certain circumstances, you have the right to demand that the processing of your personal data should be restricted.

• You can withdraw your consent to the processing and use of your data completely or partially at any time with future application.

• You have the right to obtain your personal data in a common, structured and mechanically readable format.

• If you have any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data, you can also contact our data protection officer in detail.

• You also have the right to complain to the responsible supervisory authority if you believe that the processing of your personal data is in violation of the legislation.

If you want exercise the aforementioned rights, please contact us. Please be aware that we reserve the right to notify our subscribers of any information that affects the security of our products or services.

 

Changes to Privacy Policy

When we make a material change to this Privacy Policy, we will inform you by posting a notice on the homepage of this site that the policy has been updated and by changing the date on this page noting when the policy was last updated.

 

Contact CloudBacko

If you have any questions or concerns regarding this Privacy Policy, please email us at mkt-kb@CloudBacko.com. We will make every effort to resolve your concerns.