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Ticket Support

Starting from January 2018, all paid users of CloudBacko Pro and CloudBacko Lite are entitled to get Ticket Support service with 1 business day response time from our Customer Service Team upon presentation of your License Key.


Service Level

Resolution of Issue

Urgent known issue resolution
2 biz days
Urgent unknown issue cause identification
4 biz days
Non-urgent issue cause identification
5 biz days

Support hours

Monday to Friday (excluding Hong Kong public holidays)
0900 to 0200 GMT+8

Scheduled remote support

Available

Eligibility

Customers with paid license keys