KB2012: CloudBacko crash when performing backup or restore on a VMware virtual machine with VMware Tools pre-10.3.5 installed
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Symptoms
For CloudBacko installation on a VMware virtual machine (on Windows), the client agent will crash when selecting data to backup or restore via the client interface:
Cause
This is a known issue with VMware virtual machine with VMware Tools pre-10.0.5 installed.
https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-1005-release-notes.html
Resolution
To resolve the issue, upgrade the corresponding virtual machine’s VMware Tools to version 10.3.5 or above.
VMware Tools can be downloaded from https://customerconnect.vmware.com/downloads/info/slug/datacenter_cloud_infrastructure/vmware_tools/10_x
Or, specifically for your vSphere version via: https://customerconnect.vmware.com/downloads/info/slug/datacenter_cloud_infrastructure/vmware_vsphere/6_0#product_downloads page.
VMware Tools can be downloaded from the Product Download page.
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